Where claimants disagree with a decision made by the Government, they can ask for the decision to be looked at again under mandatory reconsideration rules.

Claimants can ask for this if they think the office dealing with their claim has made an error or missed important evidence.

Mandatory reconsiderations can also be utilised if a claimant disagrees with the reason for the decision or they simply want to have it looked at again.

It should be noted some decisions cannot be reconsidered, while others will go straight to an appeal.

Mandatory reconsiderations will also need to be asked for within one month of the date of the decision.

To challenge a decision, mandatory reconsiderations can be requested by phone, by letter or by filling in and returning a form to the state.

The contact details for this can be found on the decision letter that came with the original verdict.