Meter reading chaos: What to do if you can’t submit meter reading – energy websites crash | Personal Finance | Finance
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Brits have struggled to submit meter readings today ahead of energy price increases coming into affect tomorrow, April 1. Websites of leading providers are struggling to cope with the onslaught of customers, with phone lines also having issues.
As of April 1, millions of households will see their energy bills increase to £1,971 as the energy price cap rises.
So today, Brits have rushed to submit meter readings – but found themselves unable to access their provider’s website.
SSE, British Gas, E.ON and EDF are among the providers with website issues.
Money expert Martin Lewis has been advising Brits to submit their meter readings today – dubbing it #MeterReadingDay.
Read More: Households brace for ‘unprecedented energy shock’ tomorrow
Mr Jackson said the firm was getting 40,000 meter readings an hour.
Speaking to BBC Radio 4’s World At One programme he said: “I think with most companies, certainly with Octopus, you can give it any time in the next week and you know, we’ll apply it to the day when you took it.”
Mr Jackson said he was “pretty sure that’ll apply universally” and added: “Right now, just to put a number on it, we’re getting about 40,000 meter readings an hour, and a normal day is a couple of thousand.”
He said while people should take the reading just before the price change, it did not have to be submitted straight away.
Customers have taken to social media to complain about apps, website and phone lines crashing.
Twitter user @sean_Qpr said: “How bad is the British gas app, won’t submit a metre reading or let me talk to anyone”.
User @DavidCurrey9 said: “@ShellEnergyHome trying to leave a metre reading. Can’t access the website. Can’t access the app and Phone service not available either. What’s going on? Trying to avoid people getting They’re readings in?”
On Wednesday, Martin Lewis posted to Twitter advising Brits to submit their meter readings before April 1.
He wrote: “Pls share. Thurs 31 Mar is energy #MeterReadingDay So firms can’t assign some of your current usage to April when rates are c54% higher – Not smart meter?
“Send a reading (later in the day the better) – Smart or prepay meter? Just take a meter pic for safety (in case of dispute)”.
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